Who we are: Shai’s Keecheen
Effective Date: December 18, 2025
Shai Keecheen (“Shai’s Keecheen,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, make a payment, request delivery, or contact us.
If you have questions about this Policy, contact us at:
Email: info@shaiskeecheen.com
1) Scope
This Policy applies to information collected through:
- Our website and online ordering pages
- Customer support communications (email, phone, SMS, WhatsApp, social media messages)
- In-person or phone orders that we enter into our ordering system (if applicable)
It does not apply to third-party websites or apps you may access through links on our site.
2) Information We Collect
We collect information in three main ways: (a) what you provide, (b) what we collect automatically, and (c) what we receive from service providers.
A. Information you provide
- Contact details: name, phone number, email address
- Order details: items purchased, special instructions (e.g., spice level), allergies or dietary notes you choose to share
- Delivery details: delivery address, delivery instructions, preferred delivery time
- Account information: login details if you create an account (if enabled)
- Communications: messages you send us (support requests, feedback, reviews, catering inquiries)
B. Information collected automatically
- Device & usage data: IP address, browser type, device identifiers, pages visited, time spent, referral URLs
- Cookies & similar technologies: to keep the site working, remember preferences, and understand how the website is used (see Section 7)
C. Information from service providers
Depending on how the website is set up, we may receive information from:
- Payment processors (confirmation of successful payment, last 4 digits of card, payment method type, transaction ID)
- Website/hosting providers (security logs, performance data)
- Analytics providers (aggregated usage insights)
Payment note: We do not store your full card number or CVV. Payments are handled by PCI-compliant payment processors.
3) How We Use Your Information
We use information to:
- Process and fulfill orders (prepare food, confirm orders, handle substitutions, deliver/pickup coordination)
- Process payments and prevent fraudulent transactions
- Provide customer support (respond to inquiries, resolve issues, refunds/chargebacks where applicable)
- Send service messages (order confirmations, delivery updates, receipts, important notices)
- Improve our website and service (menu popularity, performance, UX improvements)
- Marketing (optional): send updates, promos, or new menu announcements where permitted by law (you can opt out anytime)
- Legal and safety purposes: comply with laws, respond to lawful requests, and protect our business and customers
4) How We Share Information
We may share information only as needed to run the business:
A. Service providers (vendors)
We may share necessary information with vendors who help us operate, such as:
- Website hosting and maintenance providers
- Ordering and e-commerce tools
- Payment processors
- Email/SMS notification tools
- Analytics tools (site usage insights)
These providers are permitted to use information only to perform services for us.
B. Delivery drivers (our team)
To complete delivery, our drivers may receive:
- Your name, phone number, delivery address, and delivery instructions
This information is used only for fulfilling delivery and support.
C. Legal requirements
We may disclose information if required to comply with law, court order, or valid legal process, or to protect rights, safety, and security.
D. Business transfers
If we undergo a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.
5) Communications and Marketing Choices
- Order/service messages: You may still receive messages necessary to fulfill orders (confirmations, delivery updates).
- Marketing messages: If you receive marketing emails/SMS, you can opt out using the unsubscribe link or by contacting us.
- WhatsApp/social messaging: If you message us via WhatsApp or social platforms, your messages are also subject to those platforms’ privacy practices.
6) Food Allergy and Health-Related Information
If you provide allergy or dietary information, we use it only to prepare your order and support your request. We recommend customers with severe allergies contact us directly before ordering.
7) Cookies and Similar Technologies
We may use cookies and related technologies for:
- Essential functions: cart, checkout, security, site preferences
- Performance & analytics: understanding traffic and improving the website
- Optional marketing/retargeting (if enabled): showing relevant ads or promotions
You can manage cookies in your browser settings. Note that disabling certain cookies may affect website functionality (like checkout).
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system can be guaranteed 100% secure. Please use strong passwords (if accounts are enabled) and avoid sharing your login details.
9) Data Retention
We keep personal information only as long as necessary to:
- Provide services and maintain records of orders
- Comply with tax/accounting obligations
- Resolve disputes and enforce agreements
Retention periods vary depending on legal and business needs.
10) Your Privacy Rights
Depending on where you live, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion (subject to legal/recordkeeping exceptions)
- Opt out of marketing communications
- Request information about sharing with service providers
To make a request, contact us using the details above. We may need to verify your identity before fulfilling requests.
11) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can delete it.
12) International Visitors
We are based in the United States. If you use our website from outside the U.S., you understand that information may be processed and stored in the U.S. where privacy laws may differ from your location.
13) Third-Party Links
Our website may include links to third-party sites (e.g., social media). We are not responsible for their privacy practices. Please review their policies separately.
14) Changes to This Privacy Policy
We may update this Policy from time to time. The “Effective Date” at the top indicates when it was last revised. Material changes will be posted on this page.
15) Contact Us
For questions, requests, or concerns about privacy, contact:
Shai’s Keecheen
Email: info@shaiskeecheen.com